Return & Exchange Policy
Cinemeals customers can return their orders within 10 days from the date of delivery in case of defective/incorrect product. All returns must be in unused condition with all original tags and packaging intact. The product amount will be credited back to your account as reward points, once we have received the products and quality check is done. Online refund of Shipping and COD charges is not applicable. As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of the product price will be refunded to you in terms of Reward Points which you can use on future orders of cinemeals. International orders are not eligible for return/ exchange unless an incorrect product has been delivered. Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us images on our email id and our team will check it.
What are the terms and conditions for refund?
You can ask for an online refund against any of your orders within 10 days of its date of delivery in case of defective/ incorrect product. All online refunds will be credited into your Cinemeals account as Reward Points which you can use to shop on cinemeals.in For any other requests or queries regarding this, kindly write to us at [email protected]
What are the rules for refunding courier charges?
As we don’t have a reverse pickup facility, we will credit 100 points worth ₹100 for the shipping costs borne by you. Please make sure your courier costs do not exceed our reverse shipment credits.
Please contact us and ensure the best courier partner to reach us the fastest for shipping the incorrect product. Defective products need not be sent back to us unless confirmed by the Customer Care team.
How long does the online refund procedure take?
The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your The Cinemeals account as Reward Points.
Where should I return my product?
Please courier the product(s) to us at the address as given by us and we will reimburse the courier charges in terms of Reward Points worth ₹100 which you can use to shop on cinemeals.in
I haven’t received my refund yet. What should I do?
We update our customers through emails once we initiate the online refund procedure. If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete, which takes at least 5 days. For any further queries you can write to us at [email protected]